Question list

How long does Shipping usually take ?

We usually ship using Australia Post Express Parcels within Australia. Shipping can take anywhere between 1-2 working days within Australia. International shipment can take anywhere between 7 to 21 days.

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What are the shipping costs?

To customers within Australia we provide free express shipment with every purchase. International shipment costs vary from country to country however we do have an excellent rate available. Please contact us for more information.

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How do I check the status of my order?

We will provide you with a verified tracking number to keep track of your parcel through the delivery process. If you ever have any additional questions, we will always be here to assist you.

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What is the returns process ?

In order to receive a refund, you must contact our customer service department at [email protected] Our customer service team will give you a Return authorization number and return shipping instructions. Please note that shipping and handling charges are non-refundable. Please send unused products to the following address:

Tongkat Power Corporate Office
3215 Logan Road, Underwood, Brisbane
QLD 4119

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